The prices of HelloFly tickets include the costs of government taxes and airport taxes, offering an all-inclusive service allows us to guarantee you guarantee and efficiency.

Fares are non-refundable by HelloFly, although changes can be made to various fare types. Refunds are made at the company’s discretion.

It is possible to change a name on a reservation up to 24 hours before departure during the office hours of our assistance office, a surplus of 35 € will be applied to support the administration costs. Please contact our assistance service at: booking@hellofly.it

You can book your flight up to 2 hours before the scheduled departure time. You can do this through the site or through our customer service.

Credit cards, checks, virtual currency etc … We are able to accept: Visa, Visa Debit, Mastercard.

We are a friendly airline and we understand that mistakes like this can happen. If you make a mistake on the ticket it will be possible to solve it by contacting our assistance service: booking@hellofly.it

There are no costs for using the online services. It is also possible to book the ticket at the customer service: booking@hellofly.it

Sometimes, due to adverse weather conditions, it may happen that we are unable to guarantee a safe journey by plane, in such circumstances we will try as soon as possible, faithfully respecting the flight safety regulations. to offer the service, but we advise all our guests to take out travel insurance which covers them for delays and cancellations due to bad weather.

During the purchase of the flight you can add the transport of an accompanying animal to your booking. Each passenger can bring only one pet and only 2 pets are allowed on each flight. Only dogs and cats are allowed You must travel with a passport issued by a veterinarian certifying the validity of the rabies vaccination (from 30 days to 12 months before the flight). Your pet must fly in an approved non-rigid carrier (max. 45x39x21 cm and 8 kg including the animal). During the flight he will rest on the floor of the plane, between your legs or under your seat. You can bring food for your pet inside the hand luggage. You will not be able to get him out of the carrier until he disembarks from the plane. Important. In no case will it be possible to transport animals in the hold of the plane. Assistance Dogs and Guide Dogs Traveling with a pet is not the same as traveling with an assistance or guide dog. The latter are not allowed on our flights.

HelloFly flights can carry folding wheelchairs for partially ambulatory patients and other basic necessities such as medical oxygen (by prescription). Please contact our customer service who will be happy to help you.

A small foldable stroller is acceptable for transportation in addition to normal luggage. No charge will be made in this regard.

Certain electronic equipment capable of affecting the navigation and communication systems of the aircraft is not permitted.

Yes. Essential drugs in liquid form (prescription or over-the-counter) can be carried in carry-on baggage. However, passengers may be required to prove that the drug is for a single journey and is required during the flight. Drugs in non-liquid form can be carried in hand luggage as usual provided they fit in a bag no larger than 56cm x 45cm x 25cm.

HelloFly will not be held responsible for any loss or damage to these valuable / fragile items. Laptops and cameras should always be taken as carry-on baggage and not checked in as aircraft hold baggage.

Included in the cost of the flight HelloFly offers the possibility of carrying a hand luggage up to a maximum of 5 kg. A 15kg hold baggage is also included.

HelloFly leaves full discretion to its passengers, however it recommends taking out travel insurance for all luggage carried.

A series of special services can be booked through the Hello Fly website. The following are the available airport special assistance formulas that can be booked: WCHR – Passenger with wheelchair requiring assistance (departure and arrival) through the airport to the boarding gate WCHC – Passenger with a wheelchair who needs assistance with departure, arrival, passage through the airport area, boarding, disembarking and escorting them to the seat of the aircraft WCHS – Passenger with wheelchair in need of assistance: departing, arriving, in transit in the airport area, as well as during boarding / disembarking from the staircase on board the aircraft Deaf passenger who requires safety information provided separately on board the aircraft Blind or visually impaired passenger in need of assistance Passenger with intellectual or developmental disabilities requiring assistance (departure and arrival) through the airport and at the boarding gate Passenger traveling with a guide / assistance dog who needs (at departure and arrival) a person to assist him through the airport to the seat of the plane.

HelloFly accepts the flight of minors independently only if accompanied by another person for whom an exhaustive declaration of custody is presented by at least one of the parents of the child / boy, passengers without this documentation will not be accepted even if in the presence of a I assume that it is not the parent of the aforementioned.